Our Front Desk Associate job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Front Desk Associate role
Front Desk Associate is responsible for providing excellent customer service to hotel guests, helping with check-in and check-out procedures, and answering inquiries about hotel services. They may also be responsible for handling reservations, taking payments, and providing general information about the local area.
Role Purpose
The purpose of a Front Desk Associate is to provide excellent customer service to guests of a hotel, business, or other establishment. This includes greeting guests, answering questions, taking reservations, issuing keys, providing information, and handling payments. Front Desk Associates must possess strong interpersonal, administrative, and organizational skills to ensure a positive customer experience.
Front Desk Associate Summary
Front Desk Associate Job Summary
The Front Desk Associate is responsible for providing excellent customer service to guests, answering telephones, and processing reservations and check-ins/check-outs in a friendly, efficient manner. The successful candidate will have excellent communication, organizational, and problem-solving skills.
The Front Desk Associate is the first point of contact for guests and is responsible for creating a positive first impression. They must be knowledgeable about hotel services, amenities, and policies and be able to provide accurate information and directions to guests. They must be able to handle payment transactions with accuracy and be able to respond to guest inquiries in a timely and professional manner.
The Front Desk Associate will also be responsible for assisting with administrative duties such as filing, photocopying, and data entry. They must adhere to all safety and security regulations, and must be able to work independently as well as part of a team. The successful candidate must also be able to work flexible hours, including weekends and holidays.
Front Desk Associate Duties
- Greet customers and provide customer service
- Answer phone calls and emails
- Provide information about services and products
- Take payments and process transactions
- Perform basic administrative tasks
- Maintain cleanliness and organization of the front desk
Front Desk Associate Skills
- Customer service
- Computer literacy
- Data entry
- Organizational skills
- Time management
Front Desk Associate Requirements
- Greet and check in guests
- Manage reservations
- Handle phone calls and emails
- Process payments
- Provide general information about the hotel
- Keep the front desk area clean and organized
Personal Traits
- Excellent customer service skills
- Attention to detail
- Friendly demeanor
- Strong organizational skills
- Ability to multitask