Our Front Desk Agent job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Front Desk Agent role
A Front Desk Agent is responsible for greeting guests, answering questions and providing information about the hotel and local area, assisting with check-in and check-out procedures, and processing payments. They must also ensure that guests are satisfied with their accommodations and handle any problems or complaints.
Role Purpose
The purpose of a Front Desk Agent is to provide excellent customer service to guests of a hotel or other similar establishment. This includes making reservations, checking guests in and out, providing information about the property and services, handling payments, addressing and resolving any customer issues, and ensuring a pleasant and comfortable stay for guests.
Front Desk Agent Summary
Front Desk Agent Job Summary
A Front Desk Agent is responsible for providing friendly, attentive, and timely service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The Front Desk Agent must be able to communicate effectively with guests and team members. The Front Desk Agent is also responsible for promoting hotel services, facilities, and outlets; providing information regarding local attractions and services; and responding to guest inquiries in a courteous and efficient manner.
Front Desk Agent Duties
- Greet and register guests
- Provide information about hotel services and amenities
- Make and confirm reservations
- Handle guest check-ins and check-outs
- Process payments and room charges
- Answer telephone inquiries
- Address guest concerns and complaints
- Maintain updated records of bookings and reservations
Front Desk Agent Skills
- Excellent customer service skills
- Strong communication skills
- Ability to multitask and prioritize tasks
- Knowledge of computer systems and applications
- Ability to operate office equipment
- Ability to handle cash and credit transactions
Front Desk Agent Requirements
- Greet guests and check them in and out of the hotel
- Communicate with guests regarding hotel services and room availability
- Respond to guests inquiries and resolve issues in a timely and professional manner
- Process payments and handle cash and credit transactions
Personal Traits
- Excellent customer service skills
- Friendly and professional demeanor
- Strong organizational skills
- Ability to multitask
- Attention to detail
- Knowledge of office equipment and computer software programs