Our Club Steward job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Club Steward role
The Club Steward is responsible for the day-to-day operations of the club, including managing the staff and overseeing the administrative, financial, and operational management of the club. They work to ensure the highest standards of customer service and satisfaction and that the club runs smoothly and efficiently.
Role Purpose
The purpose of a Club Steward is to oversee the day-to-day operations of a club or organization. This role involves managing staff, ensuring the smooth running of events, and resolving any issues that may arise. The Club Steward is also responsible for maintaining the club’s cleanliness and safety standards, as well as providing excellent customer service.
Club Steward Summary
Club Steward Job Summary
The Club Steward is responsible for the overall operations of the club, including overseeing staff, managing the budget, maintaining the property, and ensuring the safety and satisfaction of all patrons. The Steward is expected to uphold the highest standards of customer service, maintain a clean and welcoming environment, and ensure that club activities are compliant with all applicable laws and regulations. The Club Steward is responsible for the success of the club, so leadership and organizational skills are essential.
The Steward must be able to effectively communicate with staff and ensure that the club is running efficiently. Other duties include supervising staff, scheduling shifts, managing inventory, and resolving customer complaints. The Steward should also be knowledgeable about the club's services, policies, and pricing.
The Steward should possess basic knowledge of accounting and bookkeeping principles, and be able to manage the club’s financial resources. The Steward should also be able to recognize potential risks and develop strategies to mitigate them.
The Steward should have excellent customer service skills and be able to foster a positive and welcoming atmosphere. Candidates should have a minimum of two years of managerial experience and a valid driver’s license.
Club Steward Duties
- Assist in the management and upkeep of the club’s premises
- Ensure that the club complies with all health and safety regulations
- Organize and monitor the daily operations of the club
- Oversee staff performance and ensure that customer service standards are met
- Provide general advice and support to members and guests
- Handle customer complaints and queries
- Develop and implement strategies to promote the club’s activities
- Maintain records and accounts of club finances
- Train staff in customer service and club policies
Club Steward Skills
- Organizational skills
- Customer service
- Cash handling
- Inventory control
- Food safety
- Bartending
Club Steward Requirements
- Ability to adhere to all legislative requirements in the state in which the club is operating
- A commitment to providing excellent customer service
- Excellent communication and interpersonal skills
- Ability to maintain stock and financial records
- Ability to work independently and as part of a team
- Ability to deal with difficult or aggressive people
Personal Traits
- Excellent customer service skills
- Ability to work under pressure
- Good interpersonal and communication skills
- Ability to work as part of a team
- Knowledge of health and safety regulations