Our Bell Staff job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Bell Staff role
Bell staff are responsible for greeting guests, providing assistance with luggage, and other customer service duties at a hotel or other accommodation.
Role Purpose
The purpose of a bell staff job role is to provide outstanding customer service to hotel guests upon their arrival and departure. This includes greeting guests, assisting with luggage, delivering items to guest rooms, answering questions, resolving any issues or concerns, and providing any other assistance needed.
Bell Staff Summary
The Bell Staff is responsible for providing exceptional guest service in the hotel lobby by greeting guests and responding to requests in a timely, friendly and efficient manner. Duties include assisting guests with luggage, providing directions and information, and responding to telephone inquiries. The Bell Staff must also maintain the lobby and entrance areas in a neat and orderly manner. Other duties may be assigned.
Bell Staff Duties
- Greet and welcome guests
- Assist with luggage
- Provide directions and local information
- Answer inquiries about hotel services and facilities
- Run errands for guests
- Arrange for tours and transportation
- Perform other duties as requested
Bell Staff Skills
- Excellent customer service
- Ability to lift 50 lbs
- Knowledge of local area
- Ability to work well with others
Bell Staff Requirements
- Greeting and assisting guests
- Providing information about the hotel and local area
- Carrying and storing luggage
- Assisting with setting up meeting rooms
- Making reservations for transportation
Personal Traits
- Strong customer service skills
- Ability to lift heavy objects
- Excellent communication skills
- Ability to work independently and as part of a team