Our Baggage Porter job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Baggage Porter role
A Baggage Porter is responsible for loading and unloading passengers' baggage from planes, trains, and other transportation vehicles, as well as transporting luggage to and from various areas of the airport or station. They must maintain the highest standards of safety, security, and customer service while they help passengers with their bags.
Role Purpose
The purpose of a baggage porter is to provide assistance to passengers in transporting their luggage to and from various points in an airport or station. A baggage porter may also be responsible for loading and unloading luggage onto carts, assisting passengers with checking in their bags, and delivering luggage to the proper airline. Additionally, a baggage porter may be required to inspect luggage for security purposes and ensure that it meets all applicable regulations.
Baggage Porter Summary
Baggage Porter Job Summary:
A Baggage Porter is responsible for assisting passengers in carrying their luggage to and from their destinations. This includes helping to load, unload, transport and store baggage in accordance with airline regulations. The Baggage Porter must also ensure that the baggage is properly tagged and stored in the designated areas. He/she must be able to answer questions regarding baggage policies, regulations and procedures. Additionally, the Baggage Porter must be able to handle customer complaints and provide assistance to passengers in need. The ideal candidate should possess excellent customer service skills, possess a valid driver’s license and be able to lift and carry heavy luggage.
Baggage Porter Duties
- Assisting passengers with transporting luggage to and from airline terminals
- Loading and unloading baggage carts
- Transporting checked luggage to and from ticket counters
- Assisting passengers with oversized luggage
- Providing information regarding airline regulations and procedures
- Carrying baggage to and from baggage claim area
- Performing basic maintenance on baggage carts
Baggage Porter Skills
- Ability to lift heavy items
- Ability to communicate effectively with customers
- Ability to work in a fast-paced environment
- Ability to work in a team setting
Baggage Porter Requirements
- Ability to lift heavy bags and luggage
- Ability to operate industrial material handling equipment
- Excellent customer service skills
- Ability to work under pressure
Personal Traits
- Strong
- Physically fit
- Excellent customer service skills