Our Ward Clerk job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Ward Clerk role
Ward Clerk is a healthcare role responsible for maintaining accurate patient records, scheduling appointments, and providing administrative support to medical staff.
Role Purpose
The purpose of a Ward Clerk is to provide administrative support for the medical staff in a hospital ward. This includes tasks such as managing patient records and admission paperwork, scheduling patient appointments, communicating with other departments, and providing general customer service. Ward Clerks are also responsible for ensuring the accuracy and completeness of patient records and reports, as well as maintaining an up-to-date knowledge of medical coding and billing procedures.
Ward Clerk Summary
The Ward Clerk is responsible for providing administrative support to the nursing staff and other departments within the hospital. The Ward Clerk will be responsible for the accurate updating of patient records, the ordering of supplies, and the management of patient appointments. Additionally, the Ward Clerk will provide clerical support to the nursing staff, ensuring that all patient records are accurate, up-to-date and complete. The Ward Clerk will also answer phone calls and provide general information to visitors.
Ward Clerk Duties
- Greet and direct patients and visitors
- Answer phone calls and take messages
- Schedule appointments
- Verify insurance information and enter it into the system
- Update patient medical records
- Perform other administrative duties as assigned
Ward Clerk Skills
- Excellent communication skills
- Ability to maintain patient confidentiality
- Ability to follow policies and procedures
- Proficient use of computer software programs
- Ability to work with a diverse patient population
Ward Clerk Requirements
- Ability to communicate effectively in English
- Excellent customer service skills
- Strong organizational, multitasking, and problem-solving skills
- Knowledge of medical terminology and medical records process
Personal Traits
- Excellent organizational skills
- Strong customer service skills
- Ability to multitask
- Excellent communication and interpersonal skills
- Proficiency in computer programs