Our Patient Services Representative job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Patient Services Representative role
Patient Services Representatives provide customer service and administrative support to customers in a healthcare setting. They greet and register patients, verify insurance coverage, answer phones, and schedule appointments. They also collect payments, handle medical records, and assist with medical billing.
Role Purpose
The purpose of a Patient Services Representative is to provide excellent customer service to patients and their families in a healthcare setting. This role involves managing patient accounts, scheduling appointments, verifying insurance information, and helping patients understand their options for payment. The Patient Services Representative also serves as a liaison between patients and medical staff, ensuring that all medical needs are met in a timely and efficient manner. Additionally, they may provide assistance with paperwork and provide information to patients about services and treatments.
Patient Services Representative Summary
The Patient Services Representative is responsible for providing excellent customer service and administrative support to patients and their families. The Representative ensures all patient inquiries are answered in a timely and professional manner, while providing assistance with patient registration, scheduling appointments, and maintaining patient records. The Representative also works with insurance companies to ensure that all claims are filed correctly and in a timely manner. In addition, the Representative is responsible for handling cash payments and providing support to other departments as needed. The Representative must possess excellent customer service and communication skills, as well as the ability to multitask and work in a fast-paced environment.
Patient Services Representative Duties
- Greet and register patients, verify patient information and insurance coverage
- Schedule appointments and collect co-pays
- Answer patient inquiries and provide general information
- Provide assistance to physicians, nurses and other healthcare providers
- Perform clerical duties such as filing, copying, and data entry
Patient Services Representative Skills
- Excellent customer service skills
- Strong communication skills
- Proficiency in computer software programs
- Ability to problem-solve
- Ability to work independently
Patient Services Representative Requirements
- Excellent customer service skills
- Strong problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to multi-task and prioritize tasks
- Knowledge of medical terminology and procedures
- Proficiency in computer programs
- Ability to maintain patient confidentiality
Personal Traits
- Excellent customer service skills
- Strong organizational and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work well in a team environment