Our Patient Services Coordinator job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Patient Services Coordinator role
A Patient Services Coordinator is responsible for providing administrative and coordination support to the healthcare team, with a focus on ensuring quality patient services. They manage patient records, coordinate patient appointments, answer inquiries, and provide support to staff and patients. They also ensure that the healthcare facility is compliant with all applicable regulations.
Role Purpose
The purpose of a Patient Services Coordinator is to provide a range of services and support to patients, families, and healthcare providers. This role involves coordinating patient care and providing resources for medical care, social services, and other support services. The Patient Services Coordinator is responsible for maintaining patient records, scheduling appointments, coordinating referrals, and communicating with healthcare providers, insurance companies, and other healthcare organizations. Additionally, the Patient Services Coordinator may provide assistance with billing and financial counseling, as well as providing emotional support and guidance to patients and their families.
Patient Services Coordinator Summary
The Patient Services Coordinator is responsible for providing administrative support to the health care team. This includes scheduling appointments, processing insurance information, and providing assistance to patients. The Coordinator will also assist with filing, billing, and data entry. This position requires excellent customer service and communication skills, as well as the ability to multitask and work in a fast-paced environment. The Coordinator must also be knowledgeable of HIPAA regulations and confidentiality requirements. The ideal candidate will have a positive and professional attitude, be detail-oriented, and have the ability to manage multiple projects.
Patient Services Coordinator Duties
- Organize and oversee patient care plans
- Schedule and coordinate patient appointments
- Maintain patient records, including medical histories and insurance information
- Provide assistance with administrative tasks such as billing, filing, and insurance claims
- Assist patients with questions and concerns regarding their care
- Prepare and submit reports to supervisors
- Answer phone calls and emails from patients and other healthcare providers
Patient Services Coordinator Skills
- Strong interpersonal and communication skills
- Ability to multitask
- Organizational skills
- Knowledge of office procedures
- Proficient in Microsoft Office
Patient Services Coordinator Requirements
- Bachelor's degree in Healthcare Administration, Business Administration, or related field
- 3+ years of related experience
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Proficiency with Microsoft Office Suite
Personal Traits
- Excellent customer service skills
- Strong organizational abilities
- Good problem solving skills
- Knowledge of healthcare regulations
- Ability to multitask