Our Patient Service Representative job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Patient Service Representative role
A Patient Service Representative is responsible for providing excellent customer service to patients in a healthcare setting. They greet and register patients, verify insurance coverage, schedule appointments, collect payments, and answer any questions patients may have.
Role Purpose
The primary purpose of a Patient Service Representative is to provide excellent customer service to patients and their families by answering questions, addressing concerns, and assisting with scheduling appointments and managing medical records. They are responsible for ensuring that patients have a positive experience while interacting with the healthcare facility and its staff. Additionally, they must maintain accurate records and follow all HIPAA guidelines to protect patient confidentiality.
Patient Service Representative Summary
The Patient Service Representative is responsible for providing exceptional customer service to patients, families and visitors in a professional and courteous manner. The Representative is the first point of contact for patients, answering inquiries and providing accurate information about the facility, services and medical staff. This position is also responsible for coordinating patient care and scheduling appointments, verifying insurance coverage and collecting patient payments. The Representative must have excellent communication, organizational and problem-solving skills and be knowledgeable about medical terminology.
Patient Service Representative Duties
- Greet and check in patients
- Schedule and confirm patient appointments
- Answer incoming calls and provide basic information
- Enter and update patient information in the system
- Handle patient inquiries and complaints
- Process insurance forms and payments
Patient Service Representative Skills
- Excellent customer service
- Excellent interpersonal and communication skills
- Ability to multi-task and prioritize tasks
- Ability to work independently and in a team environment
- Proficiency in computer systems, databases, and Microsoft Office applications
Patient Service Representative Requirements
- Strong verbal and written communication skills
- Proficiency with computer systems and applications
- Good customer service attitude
- Ability to multitask and work in a fast-paced environment
- Ability to work in a team environment
Personal Traits
- Excellent customer service skills
- Strong communication skills
- Friendly and outgoing personality
- Ability to work independently