Our Patient Navigator job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Patient Navigator role
Patient navigators are healthcare professionals who help patients understand and manage their healthcare needs. They provide guidance to patients about available healthcare services, including how to obtain and use insurance coverage, find healthcare providers, and understand medical terminology. Patient navigators may also provide emotional support, education, and advocacy.
Role Purpose
The purpose of a patient navigator is to provide assistance and guidance to individuals as they pursue healthcare treatments, services, and resources. They serve as a bridge between individuals and the healthcare system, helping them to navigate the complexities of the system and access the care they need. Patient navigators are knowledgeable about the medical system, provide emotional support to patients, and help them understand their healthcare options and the steps they need to take to receive care and services.
Patient Navigator Summary
The role of a Patient Navigator is to provide individualized, compassionate care to patients and their families. The Patient Navigator works with a team of healthcare professionals to ensure that patients receive the best care possible. The Navigator is responsible for helping patients and their families understand the healthcare system, finding and providing resources to assist with their care, and providing support and education throughout the patient’s care journey. The Navigator is also responsible for coordinating care across different medical providers, keeping track of medical records, and helping patients to access medical appointments and treatments. The Navigator must have excellent communication and organizational skills, as well as a strong understanding of the healthcare system. The role requires a commitment to patient-centered care and a passion for providing the best support possible to patients and their families.
Patient Navigator Duties
- Provide guidance and support to patients throughout the healthcare system
- Assist in coordinating care, scheduling appointments and ensuring continuity of care
- Help patients understand their diagnoses and treatment plans
- Educate patients on their rights and healthcare options
- Assist with insurance paperwork and obtaining financial assistance
- Advocate for patients to ensure their needs are met
- Identify and address any barriers to care
Patient Navigator Skills
- Excellent communication and interpersonal skills
- Knowledge of healthcare systems and medical terminology
- Ability to provide compassionate patient care
- Knowledge of public and private health insurance and assistance programs
- Proficiency in data entry and record keeping
- Ability to provide assistance and guidance to patients
Patient Navigator Requirements
- Must have a high school diploma or equivalent
- Excellent communication and interpersonal skills
- Must be comfortable working with diverse populations
- Must possess a strong knowledge of the healthcare system
- Must be proficient with computer technology
- Must be able to handle sensitive and confidential information
Personal Traits
- Excellent communication skills
- Compassionate and empathetic demeanor
- Organizational and problem-solving skills
- Ability to work both independently and as part of a team
- Patient and understanding attitude