Our Patient Escort job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Patient Escort role
Patient Escort is a job that involves providing assistance to patients and visitors as they travel throughout a medical facility. This may include helping with wheelchairs, escorting patients to their appointments, delivering medical supplies, and helping visitors find their way around the building.
Role Purpose
The purpose of a patient escort is to provide safe and timely transportation of patients between facilities, such as hospitals, doctor's offices, and nursing homes. The patient escort also provides assistance to patients in wheelchairs, helping them to get into and out of the vehicle and accompanying them to their destination. Additionally, the patient escort may provide companionship and emotional support to the patient during the journey.
Patient Escort Summary
The Patient Escort is responsible for providing a safe and comfortable environment for patients, visitors and staff. This includes escorting patients to and from their appointments, wheel chair assistance, and providing general assistance as needed. The Patient Escort will also ensure cleanliness of the patient care areas and assist with patient transport as needed. The position requires excellent customer service and communication skills, a positive attitude and the ability to handle confidential information.
Patient Escort Duties
- Greeting and escorting patients to their appointments
- Assisting patients to fill out paperwork, answer questions, and provide support
- Providing directions to healthcare facilities and other locations
- Helping patients with mobility needs, such as walking and wheelchair assistance
- Accompanying patients to and from tests, treatments, and medical appointments
- Maintaining patient confidentiality and providing comfort in stressful situations
Patient Escort Skills
- Excellent interpersonal communication
- Ability to remain calm in stressful situations
- Ability to stand for long periods of time
Patient Escort Requirements
- Provide assistance to patients for appointments and other medical visits
- Escort patients to and from designated areas and ensure their safety and comfort
- Help patients with mobility issues by providing physical assistance
- Assist patients with paperwork and other administrative tasks
- Monitor patient conditions and report any changes to medical staff
Personal Traits
- Excellent customer service skills
- Ability to follow safety protocols
- Ability to communicate effectively
- Ability to work flexible hours