Our Patient Coordinator job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Patient Coordinator role
A Patient Coordinator is responsible for providing administrative support to healthcare staff and ensuring a positive experience for patients. This role involves scheduling appointments, coordinating medical records and billing, and communicating with patients and other healthcare professionals. Patient Coordinators also play an important role in providing patient education and helping to ensure the best possible care.
Role Purpose
The purpose of a Patient Coordinator is to provide administrative and clinical support to healthcare professionals and their patients. They are responsible for scheduling appointments, helping to coordinate patient care, maintaining patient records, and providing general office support. They may also be responsible for providing patient education, assisting with billing, and helping to ensure that the patient's experience is as positive as possible.
Patient Coordinator Summary
The Patient Coordinator is responsible for providing excellent customer service and administrative support to patients and their families. The Coordinator will work closely with doctors, nurses and other staff to ensure that patients receive the highest quality of care. Responsibilities include scheduling appointments, obtaining patient insurance information, collecting payments, entering patient data into the system, providing patient education and support, and filing and maintaining patient records. The Coordinator ensures that patients feel comfortable and informed throughout the entire process. The ideal candidate will have excellent interpersonal and organizational skills, be detail-oriented, and have a passion for providing excellent customer service.
Patient Coordinator Duties
- Maintain patient schedules and appointments
- Verify patient insurance information
- Provide customer service to patients and families
- Act as a liaison between patients and healthcare providers
- Provide assistance with patient billing and payment issues
- Ensure accurate paperwork is completed and filed
Patient Coordinator Skills
- Excellent communication skills
- Organizational ability
- Ability to manage multiple tasks
- Problem solving skills
- Knowledge of medical terminology
- Proficiency in MS Office
Patient Coordinator Requirements
- Excellent customer service skills
- Strong organizational and communication skills
- Ability to work under pressure and independently
- Proficient in Microsoft Office Suite
- Knowledge of medical terminology and healthcare processes
Personal Traits
- Excellent organizational skills
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Knowledge of medical terminology