Our Patient Account Representative job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Patient Account Representative role
A Patient Account Representative is responsible for managing patient accounts in a healthcare setting. Their duties include verifying insurance eligibility, collecting payments, and ensuring accuracy of patient information. They may also answer questions about billing and payment options, reconcile accounts, and resolve billing disputes.
Role Purpose
The purpose of a Patient Account Representative is to process, reconcile and resolve patient accounts. This includes collecting payment from patients, insurance companies and other third-party payers, verifying insurance coverage and eligibility, providing patient education, preparing and submitting claims, and maintaining accurate financial records. The Patient Account Representative also assists with patient inquiries, resolves account discrepancies, and provides quality customer service.
Patient Account Representative Summary
The Patient Account Representative is responsible for providing excellent customer service to patients and healthcare providers. This position is responsible for managing patient accounts and responding to inquiries related to billing and payments. The Patient Account Representative is also expected to assist with filing insurance claims, posting payments, and resolving billing disputes. The successful candidate must have strong customer service skills, excellent organizational skills, and attention to detail. Knowledge of medical billing and coding is a plus.
Patient Account Representative Duties
- Greet patients and answer their questions
- Schedule patient appointments
- Verify and update patient information
- Process payments and insurance claims
- Assist with medical billing inquiries
- Provide support to medical staff
Patient Account Representative Skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Detail-oriented and organized
- Knowledge of medical coding, insurance, and billing processes
- Proficient in Microsoft Office and other computer applications
Patient Account Representative Requirements
- Strong customer service skills
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks
- Knowledge of medical billing and coding
- Knowledge of medical terminology
- Computer proficiency
Personal Traits
- Strong customer service skills
- Ability to work independently
- Excellent communication skills
- Excellent organizational skills
- Ability to problem solve