Our Patient Access Specialist job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Patient Access Specialist role
Patient Access Specialists are responsible for managing patient registration and scheduling, verifying insurance coverage and completing necessary forms. They also answer patient questions, provide customer service and ensure patient privacy. They must have excellent communication and customer service skills, as well as knowledge of medical terminology, coding and insurance policies.
Role Purpose
The purpose of a Patient Access Specialist is to facilitate the process of a patient receiving medical care. This can include scheduling appointments, verifying and updating patient information, providing pre-registration and registration services, and collecting patient payments. They also assist with the process of obtaining insurance authorizations and informing patients of their financial responsibility. The Patient Access Specialist is an integral part of the patient experience, ensuring that the process of providing care is smooth and efficient.
Patient Access Specialist Summary
The Patient Access Specialist is responsible for facilitating and coordinating the patient admission process. This includes verifying insurance eligibility, collecting and processing payments, and scheduling appointments. Additionally, the Patient Access Specialist will provide quality customer service to patients, families, and external customers. This position also requires excellent communication, interpersonal, and organizational skills to ensure accuracy, efficiency, and compliance with patient confidentiality regulations.
Patient Access Specialist Duties
- Greet and check in patients
- Verify patient insurance and eligibility
- Collect patient copays and other payments
- Schedule appointments
- Answer patient inquiries
- Maintain patient records
- Perform other administrative tasks
Patient Access Specialist Skills
- Excellent customer service
- Knowledge of medical terminology
- High level of computer literacy
- Proficiency in data entry
- Strong organizational skills
Patient Access Specialist Requirements
- Excellent customer service and communication skills
- Proficiency in computer systems and Microsoft Office applications
- Knowledge of medical insurance guidelines, billing, and coding
- Ability to multitask and prioritize tasks
- Ability to work independently and as part of a team
Personal Traits
- Excellent customer service skills
- Strong organizational and communication abilities
- Ability to think creatively and problem-solve
- Proficiency with Microsoft Office Suite
- Knowledge of healthcare procedures and regulations