Our Medical Support Assistant job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Medical Support Assistant role
Medical Support Assistants provide administrative and clerical support to medical staff. They help with patient scheduling and billing, answer phones, maintain medical records, and perform other office duties as needed. They may also assist medical staff with basic medical procedures, such as drawing blood and taking vital signs.
Role Purpose
The purpose of a Medical Support Assistant (MSA) is to provide administrative and clinical support to health care providers in a medical office or clinic. MSAs are responsible for maintaining patient records, scheduling appointments, filing paperwork, and assisting with medical billing. They may also be responsible for taking vital signs, preparing lab specimens, and assisting with exams and treatments. MSAs are often the first point of contact for patients and provide excellent customer service. They must possess knowledge of medical terminology and protocols and be able to communicate effectively with patients and other healthcare professionals.
Medical Support Assistant Summary
The Medical Support Assistant is responsible for providing administrative and clerical support to medical staff and patients within a healthcare facility. Responsibilities include scheduling appointments, verifying insurance coverage, maintaining accurate medical records, preparing paperwork, and processing payments. The Medical Support Assistant must possess strong organizational and interpersonal skills, and have the ability to multitask and prioritize tasks in a fast-paced environment. The ideal candidate will have a high school diploma or equivalent and previous experience in a medical office setting.
Medical Support Assistant Duties
- Perform administrative tasks such as filing, data entry and answering phone calls
- Assist medical staff with patient care and record keeping
- Provide support to physicians and nurses with clerical tasks
- Answer patient inquiries and direct them to the appropriate staff members
- Maintain medical records and patient information
- Schedule and coordinate medical appointments
Medical Support Assistant Skills
- Strong interpersonal, organizational and communication skills
- Ability to multi-task and work in a fast-paced environment
- Proficient in computer software programs, such as Microsoft Office
- Knowledge of medical terminology and patient health records
- Ability to maintain confidential patient information
Medical Support Assistant Requirements
- High school diploma or equivalent
- Excellent organizational and communication skills
- Ability to maintain confidentiality
- Knowledge of medical terminology and medical office procedures
- Ability to work independently and as part of a team
- Computer literacy
Personal Traits
- Ability to multi-task
- Excellent communication skills
- Strong customer service attitude
- Attention to detail
- Knowledge of medical terminology