Our Collections Representative job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Collections Representative role
A Collections Representative is responsible for collecting outstanding debts owed to an organization. This person contacts clients to negotiate payment plans and collects payments through various payment methods. The Collections Representative also keeps accurate records of client communications and payments.
Role Purpose
The purpose of a Collections Representative is to collect on delinquent accounts in a timely and professional manner. This role involves contacting customers to negotiate payment arrangements, resolving customer disputes, and ensuring accounts are properly documented. Additionally, Collections Representatives may provide customer service support, answer inquiries, and maintain accurate and detailed records of accounts. The ultimate goal is to collect the maximum amount of debt while maintaining the highest standard of customer service.
Collections Representative Summary
The Collections Representative is responsible for ensuring timely collection of past due accounts from customers. The Representative will contact customers by telephone, mail, or email to negotiate payment arrangements and make collection efforts on delinquent accounts. They will maintain accurate records of collection activities, including payment arrangements and customer contact information. The Representative will also research and resolve customer questions and issues related to collections. Additionally, they will review accounts to ensure accuracy and suggest changes to management when necessary. The Representative should have excellent customer service, strong communication, and problem-solving skills.
Collections Representative Duties
- Greet customers and answer inquiries in a friendly and professional manner
- Provide customers with accurate information about product features and pricing
- Process payments and handle customer billing issues
- Resolve customer complaints in a timely and efficient manner
- Document customer interaction and update account records
- Identify customer needs and suggest appropriate products and services
Collections Representative Skills
- Excellent customer service
- Strong communication and problem-solving skills
- Accurate data entry and record keeping
- Proficiency with computers and software
- Ability to prioritize tasks
Collections Representative Requirements
- A friendly and professional demeanor
- Strong communication skills
- Ability to work in a fast-paced environment
- Proficient use of computers and software
- Excellent problem solving and critical thinking skills
Personal Traits
- Excellent communication skills
- Ability to multitask
- Strong organizational and problem-solving skills
- Demonstrated customer service experience
- High level of attention to detail
- Proficiency with computers