Our Collection Specialist job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Collection Specialist role
A Collection Specialist is responsible for recovering past-due payments from customers while maintaining customer relationships. They must be adept at negotiating payment plans and maintaining customer records. Collection Specialists must also understand the legal aspects of collections in order to protect the organization from potential lawsuits.
Role Purpose
The purpose of a Collection Specialist is to ensure the timely collection of payments from customers, maintain accurate records of payments, and provide support to customers on payment-related issues. Collection Specialists are responsible for utilizing various collection techniques, such as polite reminders and in-depth negotiation, to obtain the maximum amount of payment in a timely manner. They must also be able to stay current on collection laws and regulations and ensure compliance with all applicable regulations.
Collection Specialist Summary
Collection Specialist Job Summary
The Collection Specialist is responsible for recovering past due debts from customers while maintaining a positive relationship with them. They must adhere to all laws and regulations related to debt collections and ensure that all collection efforts are conducted ethically and within the bounds of the law. The Collection Specialist will contact delinquent customers via phone, email, and mail to discuss payment plans and negotiate payment arrangements. They must maintain accurate records of all collection activities and ensure that customer records are kept up to date. The Collection Specialist should also strive to provide excellent customer service and maintain a professional and courteous demeanor in all interactions.
Collection Specialist Duties
- Monitoring and managing overdue accounts
- Making collection calls and sending reminder notices
- Negotiating repayment plans
- Research and resolving payment discrepancies
- Locating and notifying customers of delinquent accounts
- Assisting with legal proceedings related to delinquent accounts
Collection Specialist Skills
- Ability to negotiate payment plans
- Excellent communication skills
- Strong customer service skills
- Ability to work autonomously
- Experience with data entry
Collection Specialist Requirements
- High school diploma or equivalent
- Excellent communication and organizational skills
- Proficient in data entry and record keeping
- Ability to work independently and as part of a team
Personal Traits
- Organized
- Attentive to detail
- Strong customer service skills
- Strong communication skills