Our Collection Agent job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Collection Agent role
Collection Agent is responsible for contacting customers to collect payments for past due invoices. Duties include establishing payment arrangements with customers, negotiating payment plans, conducting skip tracing activities, and monitoring customer accounts. Collection Agents must be able to handle customer inquiries and remain professional in difficult situations.
Role Purpose
The purpose of a Collection Agent is to recover delinquent or past due payments from customers. This is done by contacting customers either by phone or mail and negotiating payment arrangements, as well as referring delinquent accounts to collection agencies when necessary. Collection Agents must have excellent customer service skills, the ability to remain calm and professional in difficult situations, an understanding of the legal aspects of collections, and knowledge of the company's policies and procedures.
Collection Agent Summary
Collection Agent Job Summary
A Collection Agent is responsible for collecting unpaid debts from clients. This involves calling and sending letters to delinquent customers and negotiating payment plans. They must have excellent communication and interpersonal skills to ensure successful debt collections. They must also be comfortable with computers and data entry in order to document their activity and manage accounts. Collection Agents must be able to work independently or as part of a team, depending on the organization’s needs. The ability to work in a fast-paced environment is essential for this role.
Collection Agent Duties
- Greet customers in a professional manner
- Answer customer questions and resolve customer complaints
- Accept payments and arrange for collections
- Contact customers to remind them of overdue payments
- Develop payment plans with customers
- Issue receipts and other documents related to collections
- Update customer accounts with payment information
- Monitor customer accounts for non-payments or late payments
- Provide customer service support
Collection Agent Skills
- Excellent communication skills
- Excellent customer service skills
- Organizational skills
- Problem-solving skills
- Attention to detail
Collection Agent Requirements
- Ability to communicate effectively
- Good customer service skills
- Knowledge of relevant regulations and procedures
- Organizational and time management skills
- Strong attention to detail
Personal Traits
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Highly organized and detail-oriented
- Ability to work independently and in a team environment
- Ability to work under pressure and meet targets