Our Biller job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Biller role
A Biller is responsible for producing and sending invoices to customers and tracking payments from customers. They may also be responsible for reconciling customer accounts, processing payments, and resolving discrepancies.
Role Purpose
The purpose of a Biller is to accurately generate and post bills to customers for goods or services provided. This includes verifying customer information, calculating fees and taxes, and entering data into accounting systems. A Biller must also be able to handle customer inquiries and respond to disputes in a timely manner.
Biller Summary
A Biller is responsible for ensuring that customers' bills and invoices are accurate, complete, and timely. They are the liaison between the customer and the company, and must have excellent communication skills to effectively communicate with both parties. Billers perform duties such as verifying customer information, reviewing billing documents, calculating and preparing bills and invoices, and processing payments. They must also maintain accurate records and stay up-to-date on relevant laws and regulations.
Biller Duties
- Develop and manage client relationships
- Conduct sales activities, such as lead generation, cold-calling and presentations
- Provide billing and invoicing services
- Handle customer inquiries and complaints
- Maintain detailed records of customer accounts
- Resolve billing issues
- Update customers on new products and services
Biller Skills
- Customer Service
- Sales
- Data Entry
- Accounting
- Computer Literacy
Biller Requirements
- Excellent customer service skills
- Strong communication and organizational abilities
- Ability to work independently and as part of a team
- Familiarity with financial products and processes
Personal Traits
- Strong Communication Skills
- Organizational Ability
- Analytical Mindset
- Comfortable with Numbers
- Customer Service Orientation