Our Housekeeping Supervisor job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Housekeeping Supervisor role
The Housekeeping Supervisor is responsible for overseeing the daily operations of the Housekeeping Department, ensuring that all areas of the facility are clean and maintained to the highest standards. The Supervisor is responsible for hiring, training, and managing the housekeeping staff, monitoring room cleanliness, conducting inspections, and ensuring the safety and satisfaction of hotel guests. The Supervisor must possess excellent communication and organizational skills and be able to work in a fast-paced environment.
Role Purpose
The purpose of a Housekeeping Supervisor is to oversee the day-to-day operations of a housekeeping department. This includes supervising the staff, ensuring that all tasks are completed in a timely and efficient manner, and ensuring that all areas are kept clean, safe, and orderly. The Housekeeping Supervisor is also responsible for training new employees, monitoring performance, and responding to customer complaints and inquiries. Additionally, the Housekeeping Supervisor may be responsible for developing and implementing new policies and procedures for the housekeeping department.
Housekeeping Supervisor Summary
The Housekeeping Supervisor is responsible for overseeing the daily operations of the Housekeeping department. This involves ensuring that the highest standards of cleanliness and service are maintained, while motivating and developing a team of Housekeeping staff. The Housekeeping Supervisor is also responsible for ensuring that all safety and sanitary regulations are adhered to, while ensuring an efficient and cost-effective operation. The Housekeeping Supervisor should have a working knowledge of hotel standards, a commitment to customer service, and excellent organizational and communication skills.
Housekeeping Supervisor Duties
- Supervise day-to-day housekeeping operations of an establishment
- Inspect guest rooms and public areas to ensure furnishing, equipment and overall cleanliness meet established standards
- Recruit, train, supervise and evaluate housekeeping staff
- Ensure adequate supplies of linen, towels and other amenities
- Design and implement housekeeping procedures and standards
- Resolve customer complaints regarding housekeeping services
- Maintain records of room inventory and occupancy
- Monitor and control departmental expenses
- Prepare and submit reports as required
Housekeeping Supervisor Skills
- Ability to lead and motivate a housekeeping team
- Excellent customer service and communication skills
- Ability to handle multiple tasks and prioritize duties
- Strong organizational skills
- Ability to work independently and in a team environment
Housekeeping Supervisor Requirements
- Ability to maintain high standards of cleanliness and safety
- Excellent communication and interpersonal skills
- Ability to work under pressure
- Ability to supervise, motivate and lead a team
- Knowledge of cleaning products and procedures
- Organizational and time management skills
Personal Traits
- Strong organizational skills
- Excellent customer service
- Ability to lead and manage a team