Our Service Technician job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Service Technician role
Service technicians install, maintain, and repair a variety of equipment and machinery used in a variety of industries. They diagnose and troubleshoot problems, perform preventive maintenance, and provide technical support. They also read and interpret technical manuals, schematics, and diagrams to determine the best course of action for repair or maintenance.
Role Purpose
The purpose of a Service Technician is to diagnose, repair and maintain all types of equipment, machinery and systems in a timely, cost-effective manner. They are responsible for troubleshooting, diagnosing and repairing complex mechanical, electrical and hydraulic systems, as well as performing preventative maintenance on equipment, systems and components. Service Technicians also provide technical advice, guidance and assistance to customers in order to ensure customer satisfaction.
Service Technician Summary
A Service Technician is responsible for diagnosing and repairing a variety of equipment and machinery. They must have strong knowledge of mechanical, electrical, and electronic systems, as well as the ability to troubleshoot and problem-solve complex issues. The Service Technician must also be able to work with customers in a respectful and professional manner, providing timely and satisfactory solutions. This position requires excellent communication, organizational, and customer service skills.
Service Technician Duties
- Inspect, diagnose, repair and maintain electrical, plumbing and HVAC systems.
- Troubleshoot and identify issues with electrical, plumbing and HVAC systems.
- Provide installation and maintenance services for equipment and systems.
- Conduct preventative maintenance and equipment testing.
- Calibrate and adjust electrical and mechanical systems.
- Write reports and document service calls.
- Respond to emergency service requests.
- Order and maintain parts inventory.
- Communicate with customers regarding service and repairs.
- Train customers on proper use and maintenance of equipment.
Service Technician Skills
- familiarity with technical tools and electrical components
- good problem solving and communication skills
- ability to work independently
- attention to detail
Service Technician Requirements
- Must have a valid driver's license
- Must have basic mechanical skills
- Must be able to read and interpret technical manuals
- Must have strong communication skills
- Must be able to work independently and be self-motivated
Personal Traits
- Excellent customer service skills
- Ability to troubleshoot and diagnose mechanical problems
- High attention to detail
- Ability to read and interpret technical documentation