Our Housing Assistant job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Housing Assistant role
A Housing Assistant provides administrative and customer service support to tenants and property management staff. They assist with daily operations, such as tenant inquiries, lease agreements, rent payments, maintenance requests, and other customer service duties. They also assist with marketing, budgeting, and other administrative tasks.
Role Purpose
The purpose of a Housing Assistant is to provide support to individuals and families in need of housing assistance. This includes helping people find affordable housing, providing resources to help them stay in their homes, and helping them access community services. Housing Assistants also provide information to the public about housing options, assist in the processing of applications, and work with landlords to ensure that tenants are able to access safe and secure housing.
Housing Assistant Summary
The Housing Assistant is responsible for providing administrative and customer service support to ensure the efficient and effective operation of the housing department. The Housing Assistant is responsible for providing assistance to tenants and landlords in the rental process, including assisting with applications, processing payments and inspecting properties. The Housing Assistant will also provide support with the maintenance and upkeep of housing units and provide assistance with the management of tenant relationships. The successful candidate must possess excellent customer service skills and be able to work collaboratively with other departments.
Housing Assistant Duties
- Assist with tenant inquiries and complaints
- Provide housing advice and guidance
- Maintain accurate tenant records
- Assist with move-in and move-out processes
- Coordinate maintenance and repair services
- Assist with rent collection
- Conduct regular property inspections
Housing Assistant Skills
- Organizational Skills
- Communication Skills
- Time Management
- Customer Service
- Computer Skills
Housing Assistant Requirements
- Excellent customer service and communication skills
- Ability to work independently and as part of a team
- Proficiency in MS Office and other relevant computer applications
- Knowledge of relevant laws and regulations
Personal Traits
- Excellent communication skills
- Strong organizational skills
- Ability to work both independently and as part of a team
- Knowledge of housing regulations and procedures
- Computer proficiency
- Ability to work under pressure