Our Service Clerk job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Service Clerk role
Service Clerks provide customer service to customers and handle everyday transactions. They assist customers with their purchases, answer customer inquiries, process payments, and ensure that the customer leaves satisfied.
Role Purpose
The purpose of a Service Clerk is to provide excellent customer service and support to customers in a retail or other service-based setting. This may involve helping customers find the products they need, providing information on products and services, resolving customer complaints, and completing transactions. Service Clerks are also responsible for maintaining the cleanliness and organization of the store, stocking shelves, and handling cash transactions.
Service Clerk Summary
The Service Clerk is responsible for providing excellent customer service and operational support in a retail setting. The Service Clerk must be able to promptly and efficiently assist customers with their purchases, process transactions, and answer questions about products, services, and store policies. The Service Clerk must also maintain a clean and organized store environment, restock shelves, and complete other duties as assigned. Excellent customer service and communication skills, along with a strong knowledge of retail operations and procedures, are essential for success in this role.
Service Clerk Duties
- Greet customers and answer their questions regarding products and services
- Process customer payments and provide change as necessary
- Maintain accurate records of customer purchases
- Perform general clerical tasks such as filing and data entry
- Keep store shelves stocked
- Provide customer service support to other departments
Service Clerk Skills
- Excellent customer service
- Good communication and interpersonal skills
- Strong problem solving and organizational skills
- Proficiency with computers and technology
- Accurate data entry
Service Clerk Requirements
- Excellent customer service skills
- Ability to work well with others
- Ability to multitask
- Working knowledge of computers and software
- Ability to handle money accurately
Personal Traits
- Friendly
- Organized
- Detail Oriented
- Customer Service Oriented