Our Motor Vehicle Representative job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Motor Vehicle Representative role
A Motor Vehicle Representative is responsible for providing customer service and administrative support related to motor vehicles. This includes helping customers with paperwork, providing quotes, facilitating vehicle sales, and performing other duties as needed. They also help maintain customer records, answer customer questions, and resolve any issues that may arise.
Role Purpose
The purpose of a Motor Vehicle Representative is to provide customer service and support to clients who are in need of assistance with their motor vehicle. This may include providing information and advice on vehicle selection, arranging test drives, negotiating prices, and securing financing. Additionally, Motor Vehicle Representatives are responsible for maintaining accurate records of customer interactions and for processing paperwork for the sale and delivery of the vehicle. They must also ensure that all state and federal laws regarding the sale of motor vehicles are followed.
Motor Vehicle Representative Summary
Motor Vehicle Representative Job Summary
A Motor Vehicle Representative is responsible for providing excellent customer service and support to individuals seeking to purchase, lease, finance, or repair a vehicle. The Representative must have a comprehensive understanding of the automotive industry, including the various makes, models, and features available. The Representative must be able to negotiate, explain, and detail the various aspects of all vehicles. The Representative must be able to answer questions, provide accurate information, and ensure that the customer's needs are met. The Representative must also be able to close sales by accurately processing all paperwork and payments. The Representative must be able to work independently and as part of a team, as well as manage multiple tasks in a fast-paced environment.
Motor Vehicle Representative Duties
- Advise customers on motor vehicle selection and features
- Provide information about vehicle financing, warranties and insurance
- Negotiate prices and close sales
- Maintain customer contact and follow up on customer satisfaction
- Maintain up-to-date knowledge of vehicle features, accessories and their availability
- Ensure compliance with relevant laws and regulations
Motor Vehicle Representative Skills
- sales
- customer service
- excellent communication
- computer literacy
- marketing
Motor Vehicle Representative Requirements
- Ability to communicate effectively with customers
- Ability to work both independently and as a team member
- Knowledge of motor vehicle laws and regulations
- Knowledge of motor vehicle sales and services
Personal Traits
- Excellent communication and customer service skills
- Ability to work in a fast paced environment
- Detail oriented
- Strong organizational skills
- Knowledge of motor vehicles