Our Dental Receptionist job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Dental Receptionist role
A Dental Receptionist is responsible for greeting and scheduling patients, providing information and customer service, collecting payments, and managing office inventory. They also serve as a liaison between the patient and the dental office staff. The Receptionist needs excellent communication and customer service skills, as well as the ability to maintain professional boundaries.
Role Purpose
The purpose of a dental receptionist is to provide administrative and customer service support to a dental practice. This includes greeting patients, answering phone calls and emails, scheduling appointments, managing patient records, taking payments, and other administrative duties. Additionally, the dental receptionist may be responsible for providing information about the services offered by the practice, helping patients with insurance claims, and answering questions about proper dental care.
Dental Receptionist Summary
The Dental Receptionist is responsible for providing excellent customer service to dental patients in a professional and friendly manner. They are the first point of contact for visitors to the dental office and must provide accurate information to patients, answer inquiries and address complaints. The Receptionist is also responsible for scheduling appointments, verifying insurance coverage, collecting payments and maintaining patient records. The successful candidate must possess excellent interpersonal and organizational skills, as well as the ability to multitask in a fast-paced environment.
Dental Receptionist Duties
- Greeting patients, scheduling appointments, answering phone calls, receiving and processing payments, maintaining patient records, and ordering office supplies
Dental Receptionist Skills
- Excellent customer service skills
- Strong organizational and multitasking abilities
- Proficiency with dental software
- Excellent written and verbal communication skills
- Knowledge of dental terminology
- Ability to handle patient inquiries and complaints
Dental Receptionist Requirements
- Excellent customer service skills
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and dental software
- Ability to multi-task and work in a fast-paced environment
- Knowledge of medical terminology
- Ability to keep patient information confidential
Personal Traits
- Excellent customer service skills
- Organizational and multitasking abilities
- Ability to work in a fast-paced environment