Our Customer Support Representative job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Customer Support Representative role
A Customer Support Representative provides customer service and technical support to customers via phone, email, and other communication methods. They answer customer inquiries, troubleshoot problems, and provide solutions to ensure customer satisfaction.
Role Purpose
The purpose of a Customer Support Representative is to provide exceptional customer service and support to customers, clients, and other stakeholders. This individual will be responsible for responding to customer inquiries, resolving customer issues, troubleshooting customer problems, and providing general information about products and services. The Customer Support Representative will also be responsible for maintaining customer records, contacting customers to follow-up on inquiries, and providing feedback to management regarding customer satisfaction. The ideal candidate for this position will possess excellent customer service and communication skills, as well as the ability to think critically and problem solve.
Customer Support Representative Summary
The Customer Support Representative is responsible for providing excellent customer service to clients and potential customers. The ideal candidate will have excellent communication, problem solving and customer service skills, as well as a high level of patience and understanding. The Customer Support Representative will answer customer inquiries, provide product and service information, troubleshoot customer issues, and address customer complaints. They will also work to build strong relationships with customers and ensure that customer satisfaction is achieved. In addition, they will assist in the development and implementation of customer service policies and procedures.
Customer Support Representative Duties
- Answer customer inquiries via phone, email, and chat
- Provide technical support to customers
- Troubleshoot customer issues
- Document customer interactions and provide feedback
- Resolve customer complaints in a professional manner
Customer Support Representative Skills
- Excellent communication skills
- Ability to multi-task
- Strong problem-solving skills
- Patience and empathy
- Knowledge of customer service principles and practices
Customer Support Representative Requirements
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment
- Ability to multi-task
- Proficiency in using computers and customer service software
- Ability to stay organized and prioritize tasks
Personal Traits
- Excellent communication skills
- Strong customer service focus
- Ability to work well under pressure
- Patience and empathy
- Problem solving skills