Our Cable Technician job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Cable Technician role
A cable technician is a professional who installs, maintains, and repairs cable television, internet, and phone services. They are responsible for setting up cable equipment, troubleshooting issues, and ensuring that customers have a reliable and efficient connection. This job requires good technical skills, attention to detail, and excellent customer service.
Role Purpose
The purpose of a cable technician is to install, maintain, and repair cable and internet systems for residential or commercial customers. This includes troubleshooting issues, setting up new services, and providing technical support to customers.
Cable Technician Summary
The cable technician is responsible for installing, maintaining, and repairing cable and internet services for residential and commercial customers. They must have strong technical skills and the ability to troubleshoot and solve problems efficiently. The cable technician must also have excellent communication and customer service skills, as they will be interacting with clients on a regular basis. They must be able to work independently and as part of a team, and have a thorough understanding of industry standards and safety procedures.
Cable Technician Duties
- Install, maintain, and repair cable and internet services for residential and commercial customers.
- Perform troubleshooting and diagnostic tests to identify and resolve technical issues.
- Ensure proper installation and connection of all necessary equipment, including modems, routers, and cable boxes.
- Educate customers on equipment usage and troubleshoot any issues they may encounter.
- Adhere to safety procedures and protocols while working on job sites.
- Complete paperwork and documentation accurately and on time.
- Maintain a clean and organized work vehicle and inventory of equipment.
- Stay up-to-date on industry advancements and new technology.
- Provide exceptional customer service and maintain a positive attitude at all times.
Cable Technician Skills
- installation and maintenance of cable systems
- troubleshooting cable and internet connectivity issues
- knowledge of cable industry standards and regulations
- ability to work at heights and in tight spaces
- excellent communication and customer service skills
Cable Technician Requirements
- Must be able to install and troubleshoot cable and internet services.
- Knowledge of various types of cabling, such as coaxial, Ethernet, and fiber optic.
- Familiarity with networking equipment and protocols.
- Ability to work in confined spaces and at heights.
- Good communication and customer service skills.
Personal Traits
- detail-oriented
- technical
- problem-solver