Our Server job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Server role
A Server is responsible for providing friendly and efficient customer service to guests in a restaurant, hotel, or other hospitality setting. This position typically involves taking orders, delivering food and beverages, and ensuring customers have a positive experience.
Role Purpose
The primary purpose of a Server is to provide customers with efficient and friendly service in a restaurant or bar setting. This includes taking orders, recommending menu items, serving food and drinks, collecting payments, stocking supplies, and cleaning tables. Servers are often responsible for providing a high level of customer service, and should be knowledgeable about the menu and knowledgeable of food and beverage preparation and presentation.
Server Summary
The Server is responsible for providing excellent customer service to restaurant patrons. They must be able to assist customers with menu selections, answer questions, and address complaints in a polite and professional manner. Servers must ensure that all orders are accurately entered into the point of sale system, and that the orders are timely delivered to the customers. Additionally, Servers must maintain a clean and organized dining area, and ensure that all dishes, utensils, and other restaurant items are properly sanitized.
Server Duties
- Handle customer inquiries and complaints
- Provide technical assistance related to computer hardware or software
- Troubleshoot network or system issues
- Monitor system performance
- Perform system maintenance
- Create user accounts and manage access rights
Server Skills
- Communication
- Problem-solving
- Customer service
Server Requirements
- Strong interpersonal skills
- Ability to work well in a team environment
- Excellent customer service skills
- Knowledge of computer networks
- Ability to troubleshoot technical issues
Personal Traits
- Strong communication skills
- Ability to multitask
- Detail-oriented
- Ability to work well in a team
- Resourceful
- Ability to work under pressure