Our Restaurant Supervisor job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Restaurant Supervisor role
The Restaurant Supervisor is responsible for overseeing the daily operations of a restaurant, including customer service, staff management, and food and beverage preparation. The Supervisor ensures that the restaurant runs smoothly and efficiently and that customers are satisfied with their experience. They supervise and coordinate the activities of staff, delegate tasks, oversee the scheduling of employees, and ensure the restaurant adheres to health and safety regulations. The Supervisor also plays a key role in training and developing staff, resolving customer complaints, and maintaining accurate records.
Role Purpose
The purpose of a Restaurant Supervisor is to oversee the daily operations of a restaurant, ensuring that all employees are performing their duties in an efficient and satisfactory manner. This involves supervising staff, enforcing safety and sanitation policies, monitoring customer service, resolving customer complaints, and ensuring the restaurant meets standards of quality and profitability. The Restaurant Supervisor is also responsible for training and developing team members, scheduling staff, and setting goals for the restaurant.
Restaurant Supervisor Summary
The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, including supervising staff, managing customer service, and ensuring food safety and quality standards are met. The Supervisor will also be involved in staff training, scheduling, and problem-solving. The ideal candidate will have a passion for the hospitality industry, excellent customer service skills, and strong leadership and organizational skills. The ability to multi-task and work in a fast-paced environment is a must.
Restaurant Supervisor Duties
- Plan, organize, direct and run optimum day-to-day operations to ensure excellent customer service
- Achieve high levels of customer satisfaction through excellent service
- Ensure staff is working together as a team to ensure efficiency and high productivity
- Check stock levels and order supplies as needed
- Maintain the restaurant’s revenue, profitability and quality goals
- Control operational costs and identify measures to cut waste
- Analyze sales figures and explore ways to boost revenue
- Lead and motivate staff to create an exceptional experience for customers
- Monitor and maintain health and safety standards
- Resolve customer complaints and ensure customers leave satisfied
- Evaluate and improve operational procedures
Restaurant Supervisor Skills
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and work in a fast-paced environment
- Organizational and problem-solving skills
- Knowledge of food handling and safety regulations
Restaurant Supervisor Requirements
- Supervise restaurant staff
- Ensure staff follow health and safety regulations
- Maintain high quality customer service
- Train and hire new staff
- Schedule staff shifts
- Monitor restaurant budget
- Analyze customer feedback
Personal Traits
- Leadership
- Organizational skills
- Problem solving
- Communication skills
- Attention to detail