Our Floor Supervisor job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Floor Supervisor role
The Floor Supervisor is responsible for overseeing the daily operations of a retail store. This includes supervising staff, monitoring customer service, maintaining store cleanliness and organization, monitoring cash flow, and ensuring store policies and procedures are followed.
Role Purpose
The purpose of a Floor Supervisor is to ensure the smooth operation of a business by monitoring sales associates and providing assistance to customers. Floor Supervisors are responsible for overseeing the daily activities of the sales staff, including customer service, merchandise stocking, cash handling, and safety. They also provide training and guidance to sales associates and coordinate with other departments to ensure that the store operates efficiently. In addition, Floor Supervisors are expected to maintain a high level of customer service, which includes greeting customers, answering questions, and resolving customer complaints.
Floor Supervisor Summary
The Floor Supervisor is responsible for overseeing the day-to-day operations of the retail store and ensuring that the highest level of customer service is provided to customers. The Floor Supervisor will also be responsible for monitoring store staff and providing direction and guidance to ensure that store policies and procedures are followed. The Floor Supervisor will ensure that the store is well-stocked, clean, and organized and that staff are properly trained and knowledgeable about store products. Additionally, the Floor Supervisor will be responsible for resolving customer service issues and handling customer complaints in a professional manner.
Floor Supervisor Duties
- Monitor staff performance
- Maintain a safe and efficient work environment
- Train and supervise staff
- Develop and implement operational procedures
- Ensure customer satisfaction
- Resolve customer complaints
Floor Supervisor Skills
- Leadership
- Problem solving
- Customer service
- Organizational ability
Floor Supervisor Requirements
- Ability to work in a fast-paced environment
- Excellent customer service, communication and organizational skills
- Ability to lift up to 25 lbs.
- Ability to learn and utilize computer systems
- Ability to work both independently and with a team
Personal Traits
- Good communication skills
- Self-motivated
- Organizational and leadership skills
- Ability to delegate tasks
- Problem-solving and decision-making skills