Our Dining Room Supervisor job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Dining Room Supervisor role
The Dining Room Supervisor is responsible for supervising the dining room staff and providing excellent customer service to guests. The supervisor ensures the dining room is properly set up, ensures all orders are fulfilled in a timely manner, and ensures the dining area is clean and organized. The supervisor also resolves customer service issues and assists with resolving employee conflicts.
Role Purpose
The purpose of a Dining Room Supervisor is to oversee the day-to-day operations of a dining room, ensuring that guests have a pleasant and satisfactory experience. The supervisor will be responsible for supervising staff, providing customer service, and ensuring that all safety and sanitation regulations are met. This position also involves maintaining accurate records of food and beverage sales, resolving customer complaints, and monitoring inventory. The Dining Room Supervisor must be able to handle stressful situations with professionalism and poise.
Dining Room Supervisor Summary
The Dining Room Supervisor is responsible for managing the day-to-day operations of the dining room, ensuring high quality customer service and overseeing the staff. The Supervisor will ensure the dining room is maintained to the highest standards of cleanliness, safety and efficiency. The Supervisor will also be responsible for training staff, scheduling shifts, handling customer complaints, and resolving any issues that may arise. The successful candidate must possess strong leadership and communication skills, have an eye for detail, and be able to motivate and manage staff.
Dining Room Supervisor Duties
- Supervise and coordinate the activities of dining room personnel
- Ensure adherence to health, safety and sanitation regulations
- Train new staff in the proper procedures and protocols
- Supervise the serving of meals and the cleaning up of dining areas
- Assign duties and stations to staff
- Resolve customer complaints and ensure customer satisfaction
Dining Room Supervisor Skills
- Excellent customer service
- Leadership
- Organization
- Prioritization
- Supervisory experience
Dining Room Supervisor Requirements
- High school diploma or equivalent
- Minimum 1 year of supervisory experience in a dining room setting
- Strong customer service and communication skills
- Ability to manage and motivate employees
- Knowledge of restaurant policies and procedures
- Excellent organizational and problem-solving abilities
Personal Traits
- Strong organizational skills
- Ability to multitask
- Excellent communication and customer service skills
- Knowledge of relevant health and safety regulations