Our Counter Clerk job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Counter Clerk role
Counter Clerk is a position responsible for providing customer service and sales assistance in a retail store. This position requires excellent interpersonal and communication skills, as well as the ability to work with customers and handle cash transactions accurately.
Role Purpose
The purpose of a counter clerk is to provide customer service in a retail or hospitality environment. This may include greeting customers, processing payments, answering questions, and helping customers locate items. Counter clerks may also be responsible for stocking shelves, cleaning, and helping to maintain the overall appearance of the store.
Counter Clerk Summary
Counter Clerk Job Summary
The Counter Clerk is responsible for providing excellent customer service in a fast-paced retail environment. This position involves greeting customers, taking orders, processing payments, stocking shelves, and maintaining the cleanliness and organization of the store. The Counter Clerk must possess excellent communication and interpersonal skills, as well as a strong knowledge of the products and services offered. This role requires the ability to multi-task and work in a team environment. The ideal candidate will have a friendly and outgoing personality, as well as an understanding of the importance of customer service.
Counter Clerk Duties
- Greet customers and determine their needs
- Answer customer questions regarding products and services
- Process customer payments
- Handle customer complaints in a professional manner
- Balance cash register at the end of the day
- Stock shelves, clean and organize checkout area
Counter Clerk Skills
- Customer service
- Cash handling
- Data entry
Counter Clerk Requirements
- Excellent customer service skills
- Strong communication and interpersonal skills
- Proficiency with computers and related software applications
- Ability to handle cash and credit transactions accurately
Personal Traits
- Accurate
- Detail-oriented
- Customer service focused
- Organized