Our Claims Assistant job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Claims Assistant role
A Claims Assistant is responsible for managing administrative activities related to processing insurance claims. This includes gathering and verifying information, filing paperwork, responding to customer inquiries, and providing customer service. The Claims Assistant must be knowledgeable about the insurance industry and have excellent communication and organizational skills.
Role Purpose
The purpose of a Claims Assistant is to provide administrative support to Claims Adjusters and Claims Managers. This includes collecting, organizing, and maintaining accurate records of claim files; preparing correspondences; responding to customer inquiries; and assisting with the processing of claims. The Claims Assistant also assists with the organization and filing of claims documents, as well as performing other duties as assigned. This role requires an organized individual with excellent communication and customer service skills.
Claims Assistant Summary
The Claims Assistant is responsible for providing administrative and customer service support to the Claims department. Duties include responding to customer inquiries, creating and maintaining customer files, entering data into the claims system, and verifying customers' eligibility for claims. The Claims Assistant must possess strong communication skills, attention to detail, and the ability to work under pressure in a fast-paced environment. Working knowledge of claims processes, regulations, and procedures is highly desirable.
Claims Assistant Duties
- Assist in the processing of insurance claims
- Ensure timely resolution of claims
- Maintain accurate records of claims
- Perform administrative tasks related to claims
- Communicate with clients and insurance companies
- Provide customer service support
Claims Assistant Skills
- Excellent written and verbal communication
- Proficiency in Microsoft Office
- Organizational skills
- Attention to detail
Claims Assistant Requirements
- Knowledge of insurance industry processes
- Strong organizational and administrative skills
- Excellent customer service skills
- Proficiency in Microsoft Office Suite
Personal Traits
- Excellent organizational skills
- Attention to detail
- Ability to work with sensitive information
- Knowledge of insurance terminology
- Ability to work independently