Our Bank Teller job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Bank Teller role
A Bank Teller is an individual employed by a financial institution or bank to assist customers in completing financial transactions such as deposits, withdrawals, and other services. Bank Tellers must possess excellent customer service and communication skills, as well as knowledge of banking regulations and financial products.
Role Purpose
The purpose of a bank teller is to provide customer service to bank customers, process customer transactions, answer customer inquiries, and promote bank products and services.
Bank Teller Summary
The Bank Teller is responsible for processing customer transactions accurately and efficiently in accordance with established policies and procedures. The Bank Teller will provide excellent customer service, answer customer inquiries and refer customers to branch staff for further assistance. The Bank Teller is also responsible for balancing cash drawers, processing deposits and withdrawals, selling money orders and other banking products, and managing cash advances and loan payments. The Bank Teller will also handle customer complaints and refer them to the appropriate manager.
Bank Teller Duties
- Greet customers and ascertain their banking needs
- Process customer transactions including deposits, withdrawals, loan payments, and check cashing
- Answer customer inquiries and resolve complaints
- Balance currency, coin, and checks in cash drawer
- Cross-sell bank products and services
- Maintain customer records and files
- Refer customers to appropriate staff for specialized financial services
Bank Teller Skills
- Organizational skills
- Excellent customer service
- Cash handling experience
- Knowledge of banking products and services
Bank Teller Requirements
- Excellent customer service skills
- Strong math and transaction processing skills
- Excellent communication skills
- Ability to work in a team environment
- Ability to work in a fast paced environment
- Ability to follow bank regulations and procedures
Personal Traits
- Strong customer service skills
- Excellent communication and interpersonal skills
- Accurate cash handling skills
- Ability to work in a fast-paced environment
- Detail-oriented and organized