Our Air Cargo Agent job description includes the Administrative Assistant responsibilities, duties, skills, education, qualifications, and experience.
About the Air Cargo Agent role
An Air Cargo Agent is responsible for coordinating the shipment of goods via air transportation. They handle the planning, scheduling, and tracking of cargo shipments, and may also be involved in negotiating rates and processing paperwork.
Role Purpose
The primary purpose of an Air Cargo Agent is to coordinate the transportation of goods by air, ensuring that shipments are delivered safely, accurately, and on time. This role involves customer service, freight handling, and administrative duties such as tracking shipments, filing paperwork, and keeping records. Air Cargo Agents are also responsible for ensuring that cargo is loaded, secured, and tracked in accordance with airline regulations, and for providing customers with information about international regulations related to air cargo.
Air Cargo Agent Summary
Air Cargo Agent Job Summary
An Air Cargo Agent is responsible for organizing, coordinating, and overseeing the safe, efficient, and timely delivery of air cargo shipments. This role involves working with airports, airlines, freight forwarders, and customers to ensure that air cargo is loaded, unloaded, and transported in accordance with standard operating procedures and regulations. The Air Cargo Agent must also ensure proper paperwork and documentation is completed accurately and on time. Additionally, they must be able to troubleshoot any problems that may arise during the transport of cargo shipments. The Air Cargo Agent must be able to work in a fast-paced environment and be able to effectively manage multiple tasks at once.
Air Cargo Agent Duties
- Handle customer inquiries and provide information about cargo services
- Book and arrange shipments for customers
- Ensure cargo shipments meet all relevant regulations
- Coordinate with other departments to ensure smooth cargo operations
- Calculate costs and charges for shipments
- Issue documentation for cargo shipments
- Follow up on cargo status and delivery
- Provide customer service and troubleshoot any issues
Air Cargo Agent Skills
- Excellent customer service
- Knowledge of air cargo regulations and procedures
- Proficiency in cargo handling and transportation
- Ability to coordinate and manage multiple tasks
- Strong problem-solving and organizational skills
Air Cargo Agent Requirements
- Ability to multitask and prioritize effectively
- Excellent written and verbal communication skills
- Good knowledge of air freight operations
- Knowledge of customs regulations and procedures
- Capacity to work with minimal supervision
- Ability to work in a fast-paced environment
- Proficiency in MS Office and other related software
- Strong organizational and problem-solving skills
Personal Traits
- Strong customer service skills
- Ability to multi-task
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment
- Ability to work with minimal supervision