Our Field Service Representative job description includes the Administrative Assistant responsibilities, duties, skills, education, qualifications, and experience.
About the Field Service Representative role
A Field Service Representative is responsible for providing on-site technical service and support to customers. This may include installation and maintenance of equipment, troubleshooting and resolving technical issues, providing training and technical support, and ensuring customer satisfaction.
Role Purpose
The purpose of a Field Service Representative is to provide excellent customer service, troubleshoot and resolve customer issues, and promote and educate customers on products and services. Field Service Representatives travel to customers’ homes and businesses to install, maintain, diagnose, and repair products and systems. They also answer customer questions and provide technical advice and support. Field Service Representatives must be knowledgeable and experienced in the products they service and must stay up to date with the latest industry trends and innovations. They must also be able to work independently and be able to work in remote locations.
Field Service Representative Summary
The Field Service Representative is responsible for providing technical service and support to customers in the field. This individual will troubleshoot customer issues, respond to inquiries, provide maintenance, and install and repair equipment. The Field Service Representative will work with customers to ensure customer satisfaction and provide customer training. The ideal candidate should have strong problem-solving and communication skills and be comfortable working with a variety of tools and technologies. This position requires the ability to travel to customer sites and work flexible hours.
Field Service Representative Duties
- Interacting with customers to provide service, answer inquiries, and solve problems
- Installing and maintaining equipment, machinery, and systems
- Troubleshooting and repairing malfunctioning equipment and systems
- Performing routine maintenance and inspections
- Preparing reports and keeping records of service performed
Field Service Representative Skills
- Customer service
- Computer proficiency
- Troubleshooting
- Organizational skills
Field Service Representative Requirements
- Excellent customer service skills
- Knowledge of field service operations
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in using computers and related software
Personal Traits
- Excellent customer service skills
- Strong interpersonal skills
- Ability to work in a fast-paced team environment
- Outstanding organizational and problem-solving skills
- Ability to prioritize tasks and manage time efficiently