Our Casino Floor Runner job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Casino Floor Runner role
A Casino Floor Runner is responsible for providing customer service on the casino floor, ensuring that customers have a positive gaming experience. The Floor Runner assists customers with gaming questions, cash exchanges, and other requests, as well as providing an overall safe and secure gaming environment.
Role Purpose
The primary purpose of a Casino Floor Runner is to provide prompt and attentive customer service to casino guests. The Floor Runner will assist in the daily operations of the casino floor by monitoring gaming tables, slot machines, and other areas of the casino. This includes providing change to patrons, helping to resolve disputes, and ensuring that all gaming activities are conducted in accordance with state and casino regulations. The Floor Runner will also be responsible for maintaining a secure and orderly casino floor and providing guests with information regarding gaming rules and procedures.
Casino Floor Runner Summary
A Casino Floor Runner is responsible for providing exceptional customer service to all casino guests. This includes greeting and assisting customers, answering inquiries, providing directions, and responding to requests. The Casino Floor Runner is also responsible for monitoring the gaming floor to ensure that all guests are comfortable and that gaming regulations are being followed. This role requires excellent communication and customer service skills, as well as an understanding of gaming regulations and procedures.
Casino Floor Runner Duties
- Provide exceptional customer service to guests at the casino floor
- Assist with casino operations such as seating guests, resolving disputes, and resolving customer complaints
- Deliver chips, beverages, and other items to guests on the casino floor
- Process payments and provide change to guests
- Monitor the casino floor for suspicious activities
- Assist with restocking items on the casino floor
Casino Floor Runner Skills
- Excellent customer service and communication skills
- Ability to work quickly and efficiently
- Ability to interact professionally with customers and staff
- Ability to follow instructions accurately
Casino Floor Runner Requirements
- Excellent customer service skills
- Ability to maintain a professional demeanor
- Ability to quickly respond to customer needs
- Ability to move quickly in a fast-paced environment
- Ability to identify and resolve customer issues
Personal Traits
- Good customer service skills
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to work with minimal supervision