Our Airline Ticket Agent job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Airline Ticket Agent role
Airline ticket agents provide customer service to travelers by helping them purchase tickets, check in for flights, obtain boarding passes, and answer questions about flight schedules and availability.
Role Purpose
The purpose of an Airline Ticket Agent is to provide customer service while facilitating the purchase of airline tickets. This includes helping customers select the best available tickets and providing them with helpful advice and information about their trip. Airline Ticket Agents may also be responsible for making sure that all the necessary paperwork is filled out and filed properly. Additionally, they may handle complaints and arrange for refunds or exchanges when necessary.
Airline Ticket Agent Summary
The Airline Ticket Agent is responsible for providing excellent customer service, assisting passengers with ticketing, reservations, and other travel needs. This role involves providing accurate information and timely service, while ensuring customer satisfaction. The Airline Ticket Agent must be knowledgeable of the company's policies, procedures, and services, as well as able to use computer programs to process ticketing information. Excellent communication and interpersonal skills are essential in this role, as the Airline Ticket Agent will be interacting with a variety of customers and coworkers.
Airline Ticket Agent Duties
- Answer customer inquiries regarding airline flights, schedules and fares
- Book and issue tickets, process ticket changes and refunds
- Assign seats, check baggage and direct passengers to their flights
- Ensure compliance with airline regulations and security procedures
- Provide passengers with assistance in any special needs such as wheelchairs or unaccompanied minors
Airline Ticket Agent Skills
- Good customer service skills
- Computer literacy
- Knowledge of airline policies and procedures
- Ability to multitask
- Excellent problem-solving skills
- Strong communication and interpersonal skills
Airline Ticket Agent Requirements
- Excellent customer service skills
- Strong communication and interpersonal skills
- Good sales and negotiation abilities
- Ability to work in a fast-paced environment
- Ability to multi-task
- Ability to use computer reservation systems
Personal Traits
- Customer service skills
- Attention to detail
- Good communication skills
- Ability to remain calm under pressure