Example Airline Station Agent Job Description

Our Airline Station Agent job description includes the Administrative Assistant responsibilities, duties, skills, education, qualifications, and experience.

About the Airline Station Agent role

Airline station agents are responsible for providing customer service to passengers at airport terminals. This includes checking passengers in for flights, assisting with baggage, answering questions about flight schedules, and providing other services as needed.

Role Purpose

The purpose of an Airline Station Agent is to provide excellent customer service to airline passengers by assisting them with check-in procedures, issuing tickets, and answering questions regarding flights, airlines and airports. Additionally, station agents are responsible for ensuring the safety and security of passengers and baggage, as well as performing various administrative duties.

Airline Station Agent Summary

Airline Station Agent Job Summary The Airline Station Agent is responsible for providing customer service to passengers and agents of the airline. This includes checking passengers in for flights, rebooking passengers onto other flights, handling baggage, providing information on airline policies, and providing assistance to passengers with special needs. The Airline Station Agent must also ensure that all passengers comply with airport security regulations and are aware of their obligations. The Station Agent must be able to work in a fast-paced environment and possess excellent customer service and communication skills.

Airline Station Agent Duties

  • Greet passengers and answer inquiries
  • Check passengers in for flights
  • Issue tickets and boarding passes
  • Assign seats
  • Load and unload luggage
  • Provide information about flights
  • Resolve customer complaints

Airline Station Agent Skills

  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to multi-task and prioritize tasks
  • Proficiency with computers
  • Ability to work independently and in a team environment

Airline Station Agent Requirements

  • High school diploma or equivalent
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Computer literacy
  • Ability to multitask

Personal Traits

  • Excellent customer service skills
  • Attention to detail
  • Ability to remain calm under pressure

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