Our Client Service Coordinator job description includes the Administrative Assistant responsibilities, duties, skills, education, qualifications, and experience.
About the Client Service Coordinator role
A Client Service Coordinator serves as the primary point of contact for clients and is responsible for providing exceptional customer service and support. They answer customer inquiries, resolve customer complaints, and ensure customers are satisfied with the services provided by the company. Additionally, Client Service Coordinators work with other departments to ensure that clients receive the best possible service and assist with the development of new client-focused initiatives.
Role Purpose
The purpose of a Client Service Coordinator is to provide exceptional customer service to clients of a company or organization. This role requires the ability to manage client accounts, coordinate client services, and ensure that clients receive the necessary support for their needs. The Client Service Coordinator is also responsible for maintaining client relationships and responding to inquiries in a timely manner. Additionally, the Client Service Coordinator may be tasked with providing assistance in resolving client issues, and helping to manage the overall client experience.
Client Service Coordinator Summary
The Client Service Coordinator provides excellent customer service to clients by resolving customer inquiries and complaints, providing order status updates, and assisting with product selection. The Coordinator will also be responsible for maintaining and updating customer account information, processing orders, and assisting with other administrative tasks as needed. The ideal candidate should have excellent customer service and communication skills, be detail-oriented, and have the ability to multitask in a fast-paced environment.
Client Service Coordinator Duties
- Coordinate client service activities
- Answer client inquiries and resolve problems
- Provide administrative support to client service team
- Gather client feedback and report to management
- Maintain client service records
Client Service Coordinator Skills
- Organizational skills
- Customer service experience
- Ability to multi-task
- Attention to detail
Client Service Coordinator Requirements
- Excellent communication skills
- Ability to prioritize and manage multiple tasks
- Ability to meet deadlines
- Strong organizational skills
- Knowledge of office management systems and procedures
Personal Traits
- Excellent customer service skills
- Strong organizational and time management abilities
- Ability to work independently and in a team environment
- Ability to maintain a positive attitude in a fast-paced environment
- Ability to multi-task and prioritize tasks