Our Clinic Receptionist job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Clinic Receptionist role
Clinic receptionists are responsible for greeting and registering patients, obtaining patient information and insurance details, scheduling appointments, and providing general administrative support. They must be knowledgeable of medical terminology and have excellent customer service skills.
Role Purpose
The purpose of a clinic receptionist is to greet patients and visitors, answer phones, manage patient records, schedule appointments, and provide general administrative support to the clinic.
Clinic Receptionist Summary
The Clinic Receptionist is responsible for greeting and registering patients, verifying patient information, answering phones, scheduling appointments, collecting payments, and providing general administrative and clerical support services. The Clinic Receptionist is the first point of contact for patients and must provide excellent customer service and maintain a professional and pleasant demeanor. The Receptionist must have a good working knowledge of medical terminology and be able to accurately enter and retrieve information from the patient's electronic health record. The Receptionist must also be able to handle multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
Clinic Receptionist Duties
- Greet visitors and answer phone calls
- Schedule and confirm appointments
- Collect patient information and manage patient files
- Process payments and insurance claims
- Order medical supplies and manage inventory
- Provide administrative support to clinicians
Clinic Receptionist Skills
- Excellent customer service skills
- Ability to answer phone calls and address customer inquiries
- Proficient with computers and basic software applications
- Ability to multitask and prioritize tasks
- Excellent organizational and communication skills
Clinic Receptionist Requirements
- Excellent interpersonal and customer service skills
- Strong organizational and multitasking abilities
- Familiarity with computers and telephone systems
- Ability to maintain patient confidentiality
Personal Traits
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Knowledge of medical terminology
- Ability to use computers and other office equipment
- Good organizational and customer service skills