Our Emergency Dispatcher job description includes the Administrative Assistant responsibilities, duties, skills, education, qualifications, and experience.
About the Emergency Dispatcher role
An Emergency Dispatcher is responsible for receiving and responding to emergency calls, dispatching appropriate personnel and equipment to emergency scenes, and providing support to first responders and other emergency personnel.
The purpose of an emergency dispatcher is to respond to emergency calls for service and to coordinate the appropriate response of emergency personnel. This includes providing support and information to callers and dispatching police, fire, and medical personnel to the scene of an emergency. Dispatchers must be able to think quickly, remain calm in stressful situations, and communicate effectively with both callers and responding emergency personnel.
Emergency Dispatcher Summary
Emergency Dispatcher Job Summary:
The Emergency Dispatcher is responsible for monitoring, receiving, and responding to emergency calls. They must assess the situation and provide the necessary assistance to callers in need and coordinate communications between the caller and first responders. This includes providing instructions and relaying vital information, such as medical history and directions to the scene. The Emergency Dispatcher must remain calm while making quick decisions and must maintain professionalism in high-stress situations. They must also document all calls and ensure the appropriate records are kept up-to-date.
Emergency Dispatcher Duties
- Answer 9-1-1 calls and determine the type of assistance needed
- Provide medical advice and instructions to callers in emergency situations
- Dispatch and coordinate response services such as police, fire and medical personnel
- Maintain contact with responding units to ensure proper resolution of incidents
- Gather and record information related to incidents and enter it into computer systems
- Perform other related duties as assigned
Emergency Dispatcher Skills
- Communication skills
- Strong decision-making abilities
- Ability to remain calm in crisis situations
- Knowledge of local geography and laws
Emergency Dispatcher Requirements