Our Emergency Dispatcher job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Emergency Dispatcher role
An emergency dispatcher is a skilled professional who receives and responds to emergency calls, dispatches emergency services, and provides life-saving instructions to callers. They must remain calm and organized in high-pressure situations and accurately gather and relay information to ensure the appropriate response. Excellent communication and multitasking skills are essential for this role.
Role Purpose
The purpose of an emergency dispatcher is to receive and respond to emergency calls, gather pertinent information, and dispatch the appropriate emergency personnel to the scene. They must remain calm and professional at all times, while effectively coordinating and communicating with emergency responders and providing reassurance and instructions to the caller until help arrives. They play a crucial role in ensuring timely and effective response to emergency situations, ultimately helping to save lives and protect the community.
Emergency Dispatcher Summary
An emergency dispatcher is responsible for answering incoming emergency calls, collecting necessary information, and dispatching appropriate emergency services to the location. They must remain calm and composed while gathering critical details and providing necessary instructions to callers. Additionally, emergency dispatchers may be required to monitor emergency response activities, coordinate communication between emergency personnel, and maintain accurate records of all dispatched services. Strong communication, multitasking, and problem-solving skills are essential for success in this role.
Emergency Dispatcher Duties
- Answer incoming emergency calls and gather necessary information
- Dispatch emergency personnel to appropriate locations
- Provide instructions to callers on how to handle emergency situations until help arrives
- Record and maintain accurate logs of all incoming calls and dispatched units
- Communicate with emergency responders, such as police, fire, and ambulance services
- Monitor and track the location of emergency units and provide updates to responding personnel
- Stay up-to-date on emergency protocols and procedures
- Maintain confidentiality and sensitivity while handling emergency calls
Emergency Dispatcher Skills
- calm under pressure
- excellent communication skills
- ability to multitask
Emergency Dispatcher Requirements
- High school diploma or equivalent
- Completion of a training program in emergency dispatch or related field
- Knowledge of emergency procedures and protocols
- Ability to remain calm and make quick decisions in high-stress situations
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
Personal Traits
- calm under pressure
- quick decision maker
- excellent communication skills