Example Ambulance Dispatcher Job Description

Our Ambulance Dispatcher job description includes the responsibilities, duties, skills, education, qualifications, and experience.

About the Ambulance Dispatcher role

An Ambulance Dispatcher is responsible for coordinating emergency medical services by dispatching ambulances to respond to 911 calls and other emergency situations. They monitor activity in their service area, receive information from callers, and ensure that appropriate medical personnel and equipment are dispatched to the scene.

Role Purpose

The purpose of an ambulance dispatcher is to respond to emergency and non-emergency calls for medical assistance and to accurately dispatch emergency medical services personnel and equipment. The dispatcher must assess the caller's situation, determine the severity of the emergency, and determine the appropriate response. The dispatcher must then coordinate the appropriate emergency medical services personnel and equipment to the scene of the medical emergency. The dispatcher must also provide medical instructions to the caller, monitor the response team, and manage the radio communication with the responding personnel.

Ambulance Dispatcher Summary

An Ambulance Dispatcher is responsible for dispatching ambulances, medical personnel, and other resources to medical emergencies. They must monitor and evaluate medical calls, determine the type and level of response required, and dispatch the necessary resources. Dispatchers must be able to work quickly and accurately under pressure and must be knowledgeable of medical codes and protocols. They must also be able to communicate effectively and maintain accurate records.

Ambulance Dispatcher Duties

  • Answer incoming emergency and non-emergency calls from the public and medical personnel
  • Assess callers’ situations and determine the appropriate response, such as sending an ambulance, providing medical advice, or transferring the call to other emergency personnel
  • Dispatch ambulances, paramedics, firefighters, and other emergency personnel to the scene of an emergency
  • Track ambulances and other emergency vehicles, and update their status in the system
  • Maintain contact with on-site medical personnel, providing additional instructions as needed
  • Enter and update information in a computer-aided dispatch system
  • Provide instructions to callers on how to administer first aid or CPR
  • Maintain call logs, records, and other documentation
  • Perform other related duties as assigned

Ambulance Dispatcher Skills

  • Excellent communication and customer service skills
  • Familiarity with medical terminology and protocols
  • Ability to accurately assess situations and act quickly and decisively
  • Proficient computer and data entry skills
  • Ability to prioritize and multitask

Ambulance Dispatcher Requirements

  • Must have excellent communication skills
  • Must possess excellent customer service skills
  • Must be able to maintain a calm demeanor during emergency situations
  • Must be able to multi-task and keep accurate records
  • Must possess a good knowledge of medical terminology
  • Must be able to quickly and accurately assess medical situations
  • Must be proficient in using computers and related software
  • Must be able to work independently

Personal Traits

  • Excellent communication and problem-solving skills
  • Ability to remain calm under pressure
  • Ability to multitask

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