Our Claims Agent job description includes the Administrative Assistant responsibilities, duties, skills, education, qualifications, and experience.
About the Claims Agent role
A Claims Agent is responsible for processing, investigating and settling insurance claims for individuals and businesses. They review claim files, review policy documents, assess liability, negotiate settlements, and process payments. They must also keep detailed records and provide customer service.
The purpose of a Claims Agent is to process and handle various types of insurance claims. They are responsible for responding to claims inquiries, investigating claims, collecting and analyzing evidence, negotiating settlements, and making decisions about the validity of claims. Additionally, Claims Agents are also responsible for ensuring that claimants are treated fairly and in accordance with the applicable laws and regulations.
Claims Agent Summary
A Claims Agent is responsible for investigating and processing insurance claims on behalf of policyholders. They must be able to assess the validity of claims and make decisions on the best course of action. They must also be able to communicate with clients in a professional and friendly manner, investigate any fraud or misrepresentation, and negotiate settlements. Claims Agents must have a strong knowledge of insurance policies, procedures, and regulations. They must also have excellent customer service and problem-solving skills.
Claims Agent Duties
- Greet and assist customers to file and process their insurance claims
- Ensure customer's rights and obligations are respected
- Answer inquiries and resolve complaints
- Collect and review all necessary documents and data
- Verify accuracy of claim information
- Follow up with other parties to resolve claims
- Provide advice and guidance to customers
- Keep detailed records of claim activities
Claims Agent Skills
- Customer service
- Problem solving
- Attention to detail
Claims Agent Requirements
- Ability to work independently
- Excellent communication and customer service skills
- Excellent organizational and multitasking skills
- Strong computer skills
- Ability to work with sensitive information with discretion
- Strong communication skills
- Organizational skills
- Attention to detail
- Ability to remain calm in difficult situations