Our Claims Support Specialist job description includes the Administrative Assistant responsibilities, duties, skills, education, qualifications, and experience.
About the Claims Support Specialist role
A Claims Support Specialist provides assistance to insurance claims professionals, helping to investigate and process claims. This role involves taking and making phone calls, collecting and organizing information, and generating reports. The Claims Support Specialist must be detail-oriented and have excellent customer service skills.
Role Purpose
The purpose of a Claims Support Specialist is to provide assistance to customers with the processing of claims related to insurance policies. This may include collecting and verifying information, entering data into a system, providing customer service, and ensuring compliance with regulations. The Claims Support Specialist may also assist in resolving disputes and providing guidance to customers throughout the claims process.
Claims Support Specialist Summary
The Claims Support Specialist is responsible for providing timely and accurate support to customers and staff regarding claims-related inquiries. This role requires a professional and customer service-oriented attitude, as well as the ability to effectively interact with customers, clients, and staff.
The Claims Support Specialist is responsible for researching and resolving claims-related inquiries, providing accurate information to customers, and escalating unresolved issues to the appropriate personnel. This role also involves providing guidance to customers regarding the claims process and any associated procedures. The Claims Support Specialist must be organized and have excellent attention to detail in order to ensure accuracy in all claims-related inquiries.
Claims Support Specialist Duties
- Assist customers with questions and concerns regarding their claims
- Analyze customer claims and determine the best course of action
- Complete data entry and other administrative tasks
- Respond to customer inquiries in a timely manner
- Maintain customer records and documentation
- Provide customer service support to other staff members
Claims Support Specialist Skills
- Excellent communication and customer service skills
- Strong attention to detail
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office programs
- Knowledge of insurance policies and procedures
Claims Support Specialist Requirements
- Excellent communication and customer service skills
- High level of accuracy and attention to detail
- Proficiency in computer programs and software
- Ability to work independently and as part of a team
Personal Traits
- Excellent communication skills
- Organizational aptitude
- Ability to multitask