Our Booking Clerk job description includes the Administrative Assistant responsibilities, duties, skills, education, qualifications, and experience.
About the Booking Clerk role
A Booking Clerk is responsible for coordinating travel arrangements for customers, including booking flights, hotels, and rental cars. They may also be responsible for managing customer accounts and processing payments. To be successful, a Booking Clerk should be organized, detail-oriented, and customer service-oriented.
Role Purpose
The purpose of a Booking Clerk is to provide customer service to clients and ensure that their reservations are handled in an efficient and professional manner. The Booking Clerk is responsible for taking customer reservations, entering customer information into the system, resolving customer issues, and helping to maintain a positive customer service experience. They should also be available to answer questions, provide guidance, and offer suggestions to customers. The Booking Clerk should be knowledgeable and familiar with the company's policies and procedures, and be able to provide accurate information to customers.
Booking Clerk Summary
Booking Clerk Job Summary
The Booking Clerk is responsible for processing bookings and reservations for customers, including processing payments and other related tasks. The Booking Clerk will also answer customer inquiries, provide information, and offer assistance in finding the best solutions. The Booking Clerk must be able to maintain accurate records and answer questions in a timely and professional manner.
The ideal candidate should have excellent customer service and communication skills, as well as an understanding of the booking process. The Booking Clerk must also be organized, detail-oriented, and have the ability to multitask. Experience in the hospitality industry is a plus.
Responsibilities:
• Process customer bookings and reservations
• Handle customer inquiries and provide information
• Process payments and manage customer accounts
• Maintain accurate records of customer bookings
• Assist customers in finding the best solutions
• Answer questions in a timely and professional manner
• Ensure customer satisfaction
• Provide excellent customer service
Qualifications:
• High School Diploma or equivalent
• Previous experience in the hospitality industry is preferred
• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Detail-oriented and organized
• Knowledge of the booking process
Booking Clerk Duties
- Greet customers and answer questions about services offered
- Check availability and make reservations for customers
- Collect payment for services provided
- Handle customer complaints and resolve issues
- Provide information about services and rates
- Maintain records of customer transactions
Booking Clerk Skills
- Excellent communication skills
- Ability to handle multiple tasks simultaneously
- Strong customer service and problem solving skills
- Proficiency in computer software
- Ability to work in a fast-paced environment
Booking Clerk Requirements
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Excellent communication skills
- Proficiency with computers and cash registers
Personal Traits
- Good communication skills
- Organized
- Ability to work independently
- Familiarity with computers
- Attention to detail